Telecom Broadband Onshoring
2015 - Present | 220 Agents (approx.)
In April 2015 Eishtec was appointed to implement Home Broadband Service operation.
The operation was to be a 3-month trial to outsource this service for the first time. The service was also provided out of 2 in-house centres. The initial brief was to repatriate from India and the Philippines the HBB service into the UK while offering value, customer service improvements & process improvements.