Eishtec Gears Up For Growth and Expansion With Heather Reynolds Appointed as CEO
Martin Murphy announced as Chair of the Board
Changes facilitate growth and expansion into new markets
Heather Reynolds has been appointed CEO at Eishtec, one of Ireland’s leading customer service providers which employs 1,500 people across Ireland and the UK
Eishtec has clients spanning Telecoms, Social Media, Healthcare, EdTech and FinTech and supports the Irish, UK and US markets.
This appointment is the first in a number of structural changes at Eishtec, which includes the creation of an Eishtec Board of Directors and the appointment of Martin Murphy, former Managing Director for HP Ireland, as Chair.
Heather Reynolds a founder of Eishtec and will sit on the board with her co-owners — Brian Barry and Colm Tracey — along with a number of strategic external advisors. Heather has more than 25 years’ experience across a number of Blue Chip organisations including AOL Inc., Dell UK and TalkTalk Group.
Experts in customer experience with an entrepreneurial and agile culture, Eishtec delivers customer journey solutions through the combination of people and the evolution of digital transformation across a range of industry sectors.
As global requirements and expectations change at a rapid pace, Eishtec recognise the need to adapt and quickly embrace the latest capabilities. The company’s approach to partnership and transformational-based operating models means it can pivot very quickly and achieve successful outcomes for our clients.
Eishtec is in the process of delivering a very ambitious growth strategy and, under Heather’s leadership, will accelerate the drive for further growth across a variety of sectors and geographies.
Heather Reynolds, new CEO of Eishtec, said:
‘We put the customer at the heart of everything. Our ambition is to become an international, multilingual, multicultural service provider, delivering the highest-quality services across multiple industries to our international client base. We will blend the best people, process and technology and combine that with our unique culture of harnessing the power of each individual, to deliver outstanding outcomes for our clients.
“Building on our success to date, Eishtec is starting on a new journey of growth and further expansion, with a particular focus on diversity into new markets. We believe the new structural changes will set Eishtec up for further success into the future.
“We remain firmly aligned to our belief in challenging the quality of service at every point. There are exciting times ahead for Eishtec and I look forward to leading a strong, dynamic and growing company into the future.”
Martin Murphy, new Chair of the Eishtec Board, said:
“I am very excited about helping to direct the future of Eishtec, a company that is constantly challenging the way in which customer services are being provided. I admire the way the company is committed to its goals of excellence and delivering outstanding sales and high quality services to its clients. The company is currently in an ambitious growth phase and I look forward to being part of that.”
For more information or to arrange interviews, contact Martha Kearns at StoryLab on + 353 87 2720212
NOTES FOR EDITORS
An award winning company and established in 2011. Founded and headquartered in Ireland, Waterford, Eishtec currently employs 1,500 people at offices in Waterford, Wexford, Clonmel and Craigavon in Northern Ireland. The leadership team is ambitious and tenacious.
The business expanded rapidly over the last 7 years as a result of a deep focus on operational excellence and the repatriation of global services onshore. Innovative and solution orientated, the team at Eishtec are customer journey experts and have developed a digital and people offering to deliver the right customer experience to over 10 million customer contacts annually.