To excel in achieving our clients business outcomes through aligning our processes to deliver excellence in customer experience and the engagement of our people to deliver conversations that always deliver value to consumers.
Our company kicked off in 2011 with the opportunity to repatriate a world leading telco provider. Since then we have grown year on year with new sites opening across Ireland and the UK We remain firmly aligned to our belief in challenging the quality of service at every point.
Sometimes it’s easiest to come and see us in action. Our business and our agents are passionate about being the best. We believe that excellence in conversations requires a combination of empowered, knowledgeable agents, smart data insights and a desire to challenge and improve. Given the continued relationship with our first client, we are doing something very right.
In a business where passion and attitude reflects in the outcome of conversations, we recognise and invest in the ambitions and empowerment of our people. Our teams like to say ’yes’ and have a strong can-do attitude. Not only do we have to create an Eishtec culture but we must reflect our clients also. A recent client quote stated: “Eishtec ensure our values are embedded in their day to day dealing with our customers. They grab challenges with gusto and breathe fresh energy, ideas and innovation into our CX.”
Ensuring our quality and integrity is unquestionable, we invest in our people but also in the methodology that delivers our operational outcomes and our business teams who work directly with our clients. We are fully ISO27001 and PCI compliant across all sites and operations. Our Quality framework led to us winning a prestigious CCA award and our clients stating: “The strength of Eishtec is in their operational execution. They operate with intense detail on performance. Overall a very strong partner in our success”