As we move more to align businesses to deliver integrated customer journeys, these conversations need to flow across channels to meet the needs of the customer. Eishtec has developed capabilities that ensure we deliver the same quality of engagement regardless of channel. Our agents, processes and data insights sit across the channels to allow us to focus on the customer and their needs.
Tailor made communication solutions where phone and voice technologies are fully integrated into organisation providing seamless transitions across business.
Buzz Monitoring - Consumer-behaviour and opinion mapping and analysis.
Interaction - Responding and resolving online queries. Pro-active engagement on social.
Moderation - Maintaining healthy communities and governance of relevant groups.
Our Interactive Voice Response service provides customers with 24/7 access to the information they need, wherever they need it.
Email - We respond quickly and accurately give the customer the information they want.
SMS - Our SMS service offers a highly responsive and familiar channel.
Our Live Chat provides customers with immediate access to help. They provide a hassle-free experience and a rapid access to skilled advisors.
Our Chatbots are provided from recognised leaders in the AI space and fully integrate into our omni-channel service.
Our omni-channel capability allows us to maintain context across channels and utilises a shared knowledge base, allowing us to map the customer journey with few technological or agent skills limitations.
Our agents are multi-skilled to sit across queues and service the customer. They are trained to know what business and customer outcomes are vital and why. Each agent is then empowered to deliver quality conversations, regardless of channel.
Our analytics enables us to identify actionable findings about a clients' products and services. We have the power to process large amounts of data and extract valuable insights which can be used to make visible improvements to a client's objectives.